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Shipping policy

Shipping Policy / Delivery & Handling

Contents:

1. Order Processing Time

Your order will be shipped within 24–48 hours after receiving payment. Sometimes we need to source items from suppliers and processing can take up to 6 business days or as otherwise agreed. We will contact you if processing is expected to be prolonged.

Pre-orders: Estimated processing and delivery times stated elsewhere do not apply to pre-orders. For pre-order items the expected processing/shipping date is specified on the product page (please check product description for exact timing).

Please note that orders not paid within 4 working days will be automatically cancelled unless a different deadline has been agreed.

2. Shipment Methods and Times

We ship worldwide from Poland using DHL, DPD, FedEx and UPS courier services. Tracking information is always provided. Most courier deliveries arrive within 3–5 business days. Maximum courier delivery time is 10 business days.

Delivery times are estimates and are not guaranteed — they may vary depending on your country of residence, local postal/courier operations and customs clearance procedures.

In selected destinations we may use Polish Post with final mile delivery handled by the national postal operator. When Polish Post / national post is used, delivery times are longer: approximately 10 business days within the EU, and 10–40 business days outside the EU (the further the destination from Poland, the longer the delivery time).

3. Shipment Costs

Shipping costs depend on item weight, destination country, and selected shipping method. The final shipping price is calculated and shown at checkout.

Important: Behemoth Webstore does not cover customs duties, VAT, or other import taxes. These are charged by the destination country’s customs or by the courier and must be paid by the recipient. If you refuse to pay these charges and the parcel is returned to us, any refund will be reduced by the original outbound shipping cost and by all return-related costs charged by the courier and/or customs (including return shipping, handling, storage, and administrative fees).

Within the EU: shipments are duty-free (no customs duties apply within the EU).

UPS / FedEx shipments: In some countries UPS / FedEx may apply an additional handling / disbursement / brokerage fee (e.g. when UPS / FedEx advances duties/taxes on behalf of the recipient). This fee is charged by UPS and is outside our control — the recipient is responsible for it.

4. Problems with Delivery

If you do not receive your order within the estimated timeframe, contact us at support@behemoth-store.com and we will track the shipment and assist you.

In the rare event the parcel is confirmed lost, we will either resend the order or issue a full refund according to your preference.

Important Notices by Country

Please review the country-specific notices below carefully. These override general statements where applicable and contain local thresholds, rates, and processes (as of the dates stated). We present each notice in the language provided in our source RTF.

United Kingdom — Important Notice for UK Customers

Due to Shopify system limitations, 20% UK VAT is always charged at checkout — even if your order exceeds £135 net goods value.

Import duties & fees for orders over £135 (net goods value)

For consignments above £135, normal UK import rules apply at the border. Your courier (e.g., Royal Mail/Parcelforce, FedEx, UPS) will usually collect:

    For orders £135 or below — VAT & fees explained

    • VAT at checkout (20%) — We charge UK VAT at the point of sale for consignments at or below £135 (net goods value). This is the final VAT for your order.
    • No import VAT on delivery — Because VAT was already collected at checkout, the courier should not request any VAT again at the border.
    • No customs duty — Customs duty is generally not charged on non-excise goods when the consignment value is ≤ £135.
    • Courier fees — Clearance/disbursement fees should not be applied when no taxes are due on delivery. If you are asked to pay any such fee, please contact us.
    • If a courier incorrectly charges VAT/fees — In rare cases a courier may bill VAT or import fees in error. Please send us the proof of charge (invoice/receipt) and we will review and assist with a refund. Do not pay twice for VAT if you can reasonably refuse an incorrect charge.
    • VAT base at checkout — VAT is calculated on the goods price plus any charged shipping to your UK address (after discounts).

    Example — Apparel (order ≤ £135)
    Basket: goods £110, shipping £10 → VAT charged at checkout £24.00 (20% of £120).
    Due on delivery: VAT £0.00, duty £0.00, courier fee £0.00 (expected).

    • Import VAT (20%) — calculated on the customs value (goods + shipping/insurance + any duty).
    • Customs Duty — varies by commodity code and origin:
      • EU-origin qualifying under the UK–EU TCA: 0% duty (Import VAT still applies; proof of origin may be required).
      • Non-preferential (MFN): UK Global Tariff rates apply (examples for guidance only):
        • T-shirts / apparel — often up to ~12% (exact rate depends on fabric/garment code).
        • Vinyl records — commonly 0% duty (Import VAT still applies).
    • Courier clearance / disbursement fee — handling/advancement fee for paying taxes to HMRC (amount varies by carrier).
Sample landed cost (illustrative)

Assumptions: Import VAT 20%; courier fee example £15; duty base = goods + shipping; totals rounded to 2dp.

    Example A — Apparel (T-shirts)
    Basket: goods £200, shipping £20 → customs value £220.

    Scenario Duty VAT base (goods + shipping + duty) Import VAT (20%) Courier fee Total due at delivery
    EU-origin (0% duty) £0.00 £220.00 £44.00 £15.00 £59.00
    Non-preferential (assume 12% duty) £26.40 £246.40 £49.28 £15.00 £90.68

      Example B — Vinyl Records
      Basket: goods £160, shipping £15 → customs value £175.

      Scenario Duty VAT base (goods + shipping + duty) Import VAT (20%) Courier fee Total due at delivery
      Typical (duty 0% for many record codes) £0.00 £175.00 £35.00 £15.00 £50.00

        Example C — Accessories (e.g., metal keychain / enamel pin set)
        Basket: goods £180, shipping £18 → customs value £198.

        Scenario Duty VAT base (goods + shipping + duty) Import VAT (20%) Courier fee Total due at delivery
        EU-origin (0% duty) £0.00 £198.00 £39.60 £15.00 £54.60
        Non-preferential (assume 4% duty) £7.92 £205.92 £41.18 £15.00 £64.10

        Notes:

          • If Shopify charged UK VAT at checkout for an order above £135, the courier will still collect import VAT (and any duty). Send us proof of the courier payment and we will refund the checkout VAT to avoid double taxation.
          • Duty depends on the correct commodity code and origin. If your product qualifies as EU-origin under the UK–EU TCA, duty is 0% (Import VAT still applies). Otherwise, MFN rates apply under the UK Global Tariff.
          • Courier clearance/disbursement fees vary by carrier and payer set-up (examples only).

        México — Aviso de Importación (Español)

        🇪🇸 Aviso de Importación – México (Cargos cobrados a la entrega | Vigente desde el 31 de agosto de 2025)

        1. Los envíos a México pueden estar sujetos a aranceles de aduana, normalmente entre 10% y 20% según el tipo de producto y la clasificación arancelaria (HS).
        2. Se aplica un IVA del 16% sobre el valor CIF (costo + seguro + flete) más los aranceles.
        3. Algunos productos (p. ej., alcohol, tabaco, artículos de lujo, vehículos) pueden estar sujetos a impuestos especiales o selectivos adicionales.
        4. Estos aranceles, el IVA y los cargos de mensajería no se pagan en nuestra tienda. Son cobrados por la aduana mexicana o el transportista al momento de la entrega y deben ser pagados por el destinatario.
        5. Los montos finales dependen de la clasificación arancelaria (HS), el valor declarado y los procedimientos de la aduana mexicana.

        Si no se pagan los cargos de importación:

        1. El paquete puede ser devuelto a nuestro almacén a su costo, o confiscado/destruido por la aduana mexicana.
        2. En caso de devolución, el reembolso se reducirá por todos los costos de transporte, aranceles e importación que nos hayan sido cobrados.
        3. Si el paquete es destruido, no se emitirá ningún reembolso.

        ¿Necesita ayuda?
        Si no está seguro de los posibles costos de importación de su pedido, contáctenos antes de comprar y lo orientaremos.

        Україна — Повідомлення про імпорт в Україну

        Повідомлення про імпорт в Україну (EMS / Кур’єр • Оплата зборів при доставці | з 1 вересня 2025 р.)

        1. Усі відправлення до України підлягають імпортному миту, ПДВ та митним зборам, які встановлюються Митною службою України.
        2. Ці витрати не включені у вашу підсумкову суму при оформленні замовлення та повинні бути сплачені одержувачем безпосередньо «Укрпошті», UPS, DHL або DPD під час доставки.
        3. Згідно з нашими умовами доставки (DAP – Delivered at Place), клієнт несе повну відповідальність за ці імпортні збори.
        4. Митне оформлення також може подовжити термін доставки понад зазначений на етапі оформлення замовлення.

        Типові орієнтири щодо мита/ПДВ (вироблено в Польщі; остаточну класифікацію HS визначає митниця):

        • Бавовняні футболки ≈ 10% мито + 20% ПДВ
        • Бавовняні худі ≈ 10–12% мито + 20% ПДВ
        • Поліестерові худі ≈ 12–15% мито + 20% ПДВ
        • Вінілові платівки: 0% мито · 20% ПДВ
        • Аудіо-CD: 0% мито · 20% ПДВ
        1. Якщо імпортні збори не сплачені — відправлення може бути повернене нам за ваш рахунок або конфісковане/знищене Митною службою України.
        2. У випадку повернення сума відшкодування буде зменшена на витрати на зворотну доставку, мито та всі супутні збори, які були нам нараховані.
        3. Якщо відправлення буде конфісковане чи знищене, відшкодування не здійснюється.
        4. Якщо відправлення буде знищене внаслідок воєнних дій, відшкодування також не здійснюється.

        Потрібна допомога? Якщо ви не впевнені щодо можливих імпортних витрат на ваше замовлення, будь ласка, зв’яжіться з нами перед покупкою — ми вас проконсультуємо.

        Costa Rica — Aviso de Importación

        Aviso de Importación – Costa Rica (Cargos cobrados a la entrega | Vigente desde el 31 de agosto de 2025)

        1. Los envíos a Costa Rica pueden estar sujetos a aranceles de aduana, normalmente entre 1% y 15%, aunque para textiles/ropa provenientes de países fuera de tratados de libre comercio puede llegar a 10–30%.
        2. Se aplica un IVA del 13% sobre el valor CIF (costo + seguro + flete) más los aranceles.
        3. Algunos productos (p. ej., alcohol, tabaco, vehículos, artículos de lujo) pueden estar sujetos a impuestos selectivos de consumo adicionales de hasta un 75%.
        4. Estos aranceles, impuestos y cargos de mensajería no se pagan en nuestra tienda. Son cobrados por la aduana costarricense o el transportista al momento de la entrega y deben ser pagados por el destinatario.
        5. Los montos finales dependen de la clasificación arancelaria (HS), el tipo de producto y los procedimientos de la aduana costarricense.

        Si no se pagan los cargos de importación:

        1. El paquete puede ser devuelto a nuestro almacén a su costo, o confiscado/destruido por la aduana costarricense.
        2. En caso de devolución, el reembolso se reducirá por todos los costos de transporte, aranceles e importación que nos hayan sido cobrados.
        3. Si el paquete es destruido, no se emitirá ningún reembolso.

        ¿Necesita ayuda? Si no está seguro de los posibles costos de importación de su pedido, contáctenos antes de comprar y lo orientaremos.

        Philippines — Import Notice (English)

        Philippines Import Notice (Fees Collected on Delivery | Effective Aug 31, 2025)

        1. Shipments to the Philippines may incur customs duties, typically averaging ~5.7%, but rates can range from 0% up to 65% depending on product category and HS classification.
        2. A 12% VAT is applied on top, calculated on the sum of the CIF value (Cost + Insurance + Freight) plus any duty.
        3. For shipments with FOB value under PHP 10,000, both duty and VAT may be exempted under de minimis rules.
        4. Specific categories like alcohol, tobacco, vehicles, and luxury items may attract additional excise taxes.
        5. Import duties, taxes, and courier fees are not collected by us at checkout. They are billed by Philippine Customs or the courier upon delivery and must be paid by the recipient.

        If import fees are not paid: the shipment may be returned at your cost—or confiscated/destroyed by the Bureau of Customs. Any refund will be reduced by return shipping, duty, and handling costs billed to us. No refund is issued if the parcel is destroyed.

        Need help? Contact us before ordering if you’re unsure about possible import charges—we’ll help clarify potential costs.

        United States — Important Notice for U.S. Customers

        Important Notice for U.S. Customers (Effective August 29, 2025)

        • The United States is eliminating the $800 de minimis duty-free exemption for international shipments.
        • This applies to all U.S. orders, including pre-orders.
        • Under our shipping terms (DAP with FedEx courier), U.S. import duties & taxes and the UPS Disbursement Fee are collected by FedEx or the courier on delivery and are not included in your checkout total.
        • FedEx Disbursement Fee: typically 4,5 USD when FedEx advances funds to Customs. This fee is charged by FedEx and must be paid by the recipient.
        • Typical duty guidance (Made in Poland; final HTS classification governs): Cotton T-shirts ≈ 16.5%; Cotton hoodies ≈ 16.5–19.7%; Vinyl records: 0%; Audio CDs: 0% (small duty like few USD can be charged here though).

        If import fees are not paid: the parcel may be returned to us at the recipient’s cost or destroyed by U.S. Customs. For returns, your refund will be reduced by return shipping, duty, and handling costs charged to us. If the parcel is destroyed, no refund will be issued.

        Need help? If you’re unsure about potential import costs for your order, contact us before purchasing and we’ll guide you.

        Taiwan — Import Notice

        Please be aware of the following regarding import taxes and duties for orders shipped to Taiwan:

        1. Taiwanese VAT (currently 5%) will apply, regardless of the order value in most cases.
        2. Import duties may apply depending on the type and value of the product.
        3. Customs clearance and brokerage fees may also be charged by the shipping carrier (e.g. DHL, UPS) or Taiwanese customs.
        4. All shipments are delivered DDU (Delivery Duties Unpaid): taxes and duties are not collected at checkout and must be paid by you upon delivery.

        If you refuse to pay these charges and reject the package: it may be returned to us at significant cost or destroyed by customs. If returned, the refund will be reduced by the cost of returning the unclaimed parcel, import duties and related fees. If the parcel is destroyed or not returned, no refund will be issued.

        Norway — VOEC information

        Please be aware of the following regarding orders shipped to Norway (VOEC registered):

        1. We are registered in the Norwegian VOEC (VAT On E-Commerce) scheme. Norwegian VAT (currently 25%) is collected at checkout and included in your order total for VOEC-eligible orders.
        2. Orders with a value of up to 3,000 NOK per item (excluding shipping) are covered by VOEC.
        3. For VOEC-covered orders you should not be charged additional VAT or import duties upon delivery; the package will be customs-cleared automatically by the carrier.
        4. Orders exceeding 3,000 NOK per item fall outside VOEC and may be subject to import VAT, customs duties, and handling fees charged by the carrier or Norwegian customs — these will be payable by the recipient.

        If you refuse to pay applicable charges and reject the parcel, it will be returned to us. We will have to cover the import duties and return fees; the refunded amount will be reduced by return costs which can sometimes exceed the order value.

        Switzerland — Import Notice

        Please be aware of the following regarding import taxes and duties for orders shipped to Switzerland:

        1. For orders valued at approximately CHF 65 or less (including shipping): generally no import duties or VAT apply.
        2. For orders valued over approximately CHF 65: Swiss VAT (7.7%) will apply and customs duties may apply depending on product type.
        3. For clothing, duties are often calculated by weight rather than value — approximate textile duties ≈ CHF 3.60–4.80 per kg.
        4. Handling/brokerage fees may also be charged by the shipping carrier (e.g., Swiss Post) and can be up to CHF ~18 or similar depending on the carrier’s policy.

        These fees are regulated by Swiss customs and must be paid by the recipient. If refused, the parcel may be returned; refunds are reduced by return costs and duties.

        Israel — Import Notice

        Please be aware of the following regarding import taxes and duties for orders shipped to Israel:

        1. For orders valued at approximately $75 USD or less (including shipping): typically no import duties, VAT, or customs clearance fees apply.
        2. For orders valued over approximately $75 USD: VAT (17%) and customs duties may apply depending on product type and value. Apparel commonly attracts duties around 12–18%.
        3. Customs clearance and brokerage fees may also be charged by the carrier or customs authorities.

        If you refuse delivery, the parcel may be returned at your cost; refunds will be reduced by return shipping, duties, and related fees.

        Canada — Import Notice

        Please be aware of the following regarding import taxes and duties for orders shipped to Canada:

        1. For orders valued at approximately $13.80 USD or less (including shipping): no import duties or GST/HST generally apply (de minimis threshold).
        2. For orders valued over approximately $13.80 USD: GST/HST (5–15% depending on province) and customs duties may apply based on product type and value. Typical duties range 5–20%.
        3. Handling/clearance fees may be charged by the shipping carrier (e.g., Canada Post or courier handling fees ~USD $6.90 or similar).

        These fees are regulated by Canadian customs and carriers and must be paid by the recipient. If refused, the parcel may be returned and refunds reduced by return costs and duties.

        Final Notes

        EU customers: there are no customs duties within the EU — shipments within the European Union are duty-free.

        By placing an order you acknowledge that customs duties, VAT and any brokerage/handling fees (where applicable) are the responsibility of the recipient.

        If you have doubts about likely import costs, contact us before ordering and we will try to estimate likely fees for your destination.

        Contact

        Questions? Email: support@behemoth-store.com

        Lightning fast delivery

        We deliver our orders within few days worldwide!

        Satisfied or refunded

        You can return the order within 14 days and get a refund

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        Heads-up for U.S. customers

        As of Aug 29, 2025, the U.S. removed the $800 de minimis rule. Import duties, taxes, and FedEx clearance/processing fees may be charged by FedEx on delivery and are not included at checkout.

        • Orders with only stickers, wall prints, posters, vinyl records or audio CDs: duty-free (0% duty). Please note: FedEx may still assess a small clearance/processing fee (e.g., entry/MPF) even when duty is 0%.
        • Mixed orders (e.g., vinyl/CD + apparel/other merch): duties may apply to the non-media items, and FedEx may charge a clearance/disbursement fee (4.5 USD).
        • Coffee/tea: subject to FDA clearance. FedEx collects a $27.50 FDA fee on delivery (not charged at checkout).

        If you’re unsure, please contact us before ordering — we’ll help.

        Viktig for kunder i Norge (VOEC)

        Vi er VOEC-registrert. For forbrukerbestillinger med VOEC-godkjente varer (hver vare ≤ NOK 3 000) påløper det ingen import- eller håndteringsgebyrer ved levering. Norsk MVA (25 %) beregnes i kassen (varer + frakt) og innbetales av oss i Norge.

        • Grensen gjelder per vare (frakt regnes ikke inn i vareverdien).
        • Unntak: mat og drikke (inkl. kaffe), kosttilskudd, alkohol, tobakk — sendes utenfor VOEC; import-MVA/fortollingsgebyrer kan påløpe ved levering.
        • B2B-bestillinger: VOEC gjelder for forbrukere; bedrifter følger ordinære import-/MVA-regler.
        • Blandet handlekurv (f.eks. VOEC-varer + kaffe): vurder separate bestillinger for å beholde VOEC-fordelene.

        Usikker på om bestillingen kvalifiserer? Kontakt oss — vi hjelper deg.

        Heads-up for UK customers

        We charge UK VAT at checkout on all orders (VAT no.: GB369523368).

        • Orders ≤ £135: Duty-free and nothing to pay on delivery — UK VAT is already collected at checkout.
        • Orders > £135: the carrier may collect import VAT and any applicable customs duties on delivery. If that happens, contact us — we’ll refund the UK VAT paid at checkout (proof of carrier charges may be required).
        • Media only (stickers, wall prints, posters, vinyl records, audio CDs): typically 0% customs duty (UK VAT still applies).
        • Mixed orders (e.g., vinyl/CD + apparel/other merch): non-media items may incur duty; the carrier may charge a clearance/disbursement fee.
        • Food / coffee / tea & supplements: standard import; expect UK VAT and possible carrier clearance/inspection fees (not charged at checkout by us).

        Not sure? Contact us before ordering — we’ll help.