Login

Country

Language

Cart

Your cart is empty

Shipping policy

Shipping Policy / Delivery & Handling

Contents:

1. Order Processing Time

Paid, in-stock orders are normally dispatched within 24–48 hours after payment is received. If an item must be sourced, processing may take up to six Working Days or another period agreed with you. We will contact you if we expect a longer processing time.

Pre-orders have their own estimated dispatch dates on the relevant product pages. If your order contains a pre-order and other items, check the product page for whether the items will be dispatched together. An estimated dispatch date is not a guaranteed delivery date.

Payment is due within four Working Days after we confirm your order and conclude the Sales Agreement. If payment has not been received by then, we may decide to cancel the order. Cancellation is not automatic. Contact us if you need to request an extension.

2. Shipment Methods and Times

We dispatch orders from Poland. The methods available for your destination and their prices are shown at checkout. Depending on the destination and selected method, we use Spring GDS for international deliveries, including all UK orders; DHL and DPD in Poland and other European destinations; UPS in European destinations outside the UK and other international destinations except the United States; and InPost parcel lockers in Poland. An international carrier may hand a parcel to a local delivery partner. For U.S. orders, USPS normally handles the final delivery after the international leg.

We provide tracking information when an order is dispatched. Most courier deliveries are estimated to take 3–5 Working Days in transit, but the estimate for your particular method and destination is shown at checkout. Postal and international delivery may take longer. All transit and delivery dates are estimates, not guarantees; customs checks and local carrier operations can affect them.

3. Shipment Costs

Shipping costs depend on item weight, destination country, and selected shipping method. The final shipping price is calculated and shown at checkout.

Orders shipped from Poland to another EU country do not incur import customs duty within the EU.

U.S. and UK orders are shipped Delivered Duty Paid (DDP). All UK orders are dispatched through Spring under DDP, including orders above £135. The amount payable to us at checkout includes the applicable import-related taxes, duties and clearance charges, which we arrange and pay as part of the DDP service. You should not receive a separate import bill on delivery. Customs may still inspect a parcel or delay clearance.

For Norway, checkout collection under the VOEC scheme applies only to qualifying consumer orders with eligible items valued below NOK 3,000 each, excluding shipping. Food and drink, supplements, alcohol, tobacco, business orders and some mixed baskets fall outside this treatment; import charges or handling fees may be collected on delivery for those orders. See the Norway notice below.

For other destinations outside the EU, we generally ship Delivered at Place (DAP). Applicable import duty, VAT or other taxes and carrier or customs handling fees are then payable by the recipient. The final amount and classification are determined by the destination's authorities and carrier, not by an estimate on this page.

If a carrier requests an import payment for a U.S. or UK DDP order, contact support@behemoth-store.com with your order number and the carrier's notice. We will investigate the charge. If a DAP delivery is refused or cannot be completed, we will assess the reason, the parcel's outcome and any actual costs charged to us before determining a refund adjustment, subject to applicable consumer rights.

4. Problems with Delivery

If you do not receive your order within the estimated timeframe, contact us at support@behemoth-store.com and we will track the shipment and assist you.

In the rare event the parcel is confirmed lost, we will either resend the order or issue a full refund according to your preference.

Important Notices by Country

Please review the country-specific notices below carefully. These override general statements where applicable and contain local thresholds, rates, and processes (as of the dates stated).

United Kingdom — Important Notice for UK Customers

Important Notice for UK Customers (Effective 2025)

United Kingdom — taxes and duties included at checkout

All orders to the United Kingdom are dispatched from Poland through Spring under Delivered Duty Paid (DDP) terms. This includes orders above £135. The amount you pay us at checkout includes the applicable import-related taxes, customs duties and clearance charges, which we arrange and pay. You should not be asked to pay an additional import charge on delivery.

Customs may still inspect a shipment or delay its release. If a carrier asks you to pay an import charge, send us your order number and the carrier's bill or notice at support@behemoth-store.com so we can investigate and resolve it.

If a parcel is refused or cannot be delivered because of an incorrect address, failure to collect it or another recipient-related reason, we will review the facts and any actual carrier charges before deciding whether a refund adjustment is permitted. Your mandatory consumer rights remain unaffected.

Need help?
If you have any questions about your order or delivery, contact us at support@behemoth-store.com.

México — Aviso de Importación (Español)

🇪🇸 Aviso de Importación – México (Cargos cobrados a la entrega | Vigente desde el 31 de agosto de 2025)

  1. Los envíos a México pueden estar sujetos a aranceles de aduana, normalmente entre 10% y 20% según el tipo de producto y la clasificación arancelaria (HS).
  2. Se aplica un IVA del 16% sobre el valor CIF (costo + seguro + flete) más los aranceles.
  3. Algunos productos (p. ej., alcohol, tabaco, artículos de lujo, vehículos) pueden estar sujetos a impuestos especiales o selectivos adicionales.
  4. Estos aranceles, el IVA y los cargos de mensajería no se pagan en nuestra tienda. Son cobrados por la aduana mexicana o el transportista al momento de la entrega y deben ser pagados por el destinatario.
  5. Los montos finales dependen de la clasificación arancelaria (HS), el valor declarado y los procedimientos de la aduana mexicana.

Si no se pagan los cargos de importación:

  1. El paquete puede ser devuelto a nuestro almacén a su costo, o confiscado/destruido por la aduana mexicana.
  2. En caso de devolución, el reembolso se reducirá por todos los costos de transporte, aranceles e importación que nos hayan sido cobrados.
  3. Si el paquete es destruido, no se emitirá ningún reembolso.

¿Necesita ayuda?
Si no está seguro de los posibles costos de importación de su pedido, contáctenos antes de comprar y lo orientaremos.

Україна — Повідомлення про імпорт в Україну

Повідомлення про імпорт в Україну (EMS / Кур'єр • Оплата зборів при доставці | з 1 вересня 2025 р.)

  1. Усі відправлення до України підлягають імпортному миту, ПДВ та митним зборам, які встановлюються Митною службою України.
  2. Ці витрати не включені у вашу підсумкову суму при оформленні замовлення та повинні бути сплачені одержувачем безпосередньо «Укрпошті», UPS, DHL або DPD під час доставки.
  3. Згідно з нашими умовами доставки (DAP – Delivered at Place), клієнт несе повну відповідальність за ці імпортні збори.
  4. Митне оформлення також може подовжити термін доставки понад зазначений на етапі оформлення замовлення.

Типові орієнтири щодо мита/ПДВ (вироблено в Польщі; остаточну класифікацію HS визначає митниця):

  • Бавовняні футболки ≈ 10% мито + 20% ПДВ
  • Бавовняні худі ≈ 10–12% мито + 20% ПДВ
  • Поліестерові худі ≈ 12–15% мито + 20% ПДВ
  • Вінілові платівки: 0% мито · 20% ПДВ
  • Аудіо-CD: 0% мито · 20% ПДВ
  1. Якщо імпортні збори не сплачені — відправлення може бути повернене нам за ваш рахунок або конфісковане/знищене Митною службою України.
  2. У випадку повернення сума відшкодування буде зменшена на витрати на зворотну доставку, мито та всі супутні збори, які були нам нараховані.
  3. Якщо відправлення буде конфісковане чи знищене, відшкодування не здійснюється.
  4. Якщо відправлення буде знищене внаслідок воєнних дій, відшкодування також не здійснюється.

Потрібна допомога? Якщо ви не впевнені щодо можливих імпортних витрат на ваше замовлення, будь ласка, зв'яжіться з нами перед покупкою — ми вас проконсультуємо.

Costa Rica — Aviso de Importación

Aviso de Importación – Costa Rica (Cargos cobrados a la entrega | Vigente desde el 31 de agosto de 2025)

  1. Los envíos a Costa Rica pueden estar sujetos a aranceles de aduana, normalmente entre 1% y 15%, aunque para textiles/ropa provenientes de países fuera de tratados de libre comercio puede llegar a 10–30%.
  2. Se aplica un IVA del 13% sobre el valor CIF (costo + seguro + flete) más los aranceles.
  3. Algunos productos (p. ej., alcohol, tabaco, vehículos, artículos de lujo) pueden estar sujetos a impuestos selectivos de consumo adicionales de hasta un 75%.
  4. Estos aranceles, impuestos y cargos de mensajería no se pagan en nuestra tienda. Son cobrados por la aduana costarricense o el transportista al momento de la entrega y deben ser pagados por el destinatario.
  5. Los montos finales dependen de la clasificación arancelaria (HS), el tipo de producto y los procedimientos de la aduana costarricense.

Si no se pagan los cargos de importación:

  1. El paquete puede ser devuelto a nuestro almacén a su costo, o confiscado/destruido por la aduana costarricense.
  2. En caso de devolución, el reembolso se reducirá por todos los costos de transporte, aranceles e importación que nos hayan sido cobrados.
  3. Si el paquete es destruido, no se emitirá ningún reembolso.

¿Necesita ayuda? Si no está seguro de los posibles costos de importación de su pedido, contáctenos antes de comprar y lo orientaremos.

Philippines — Import Notice (English)

Philippines Import Notice (Fees Collected on Delivery | Effective Aug 31, 2025)

  1. Shipments to the Philippines may incur customs duties, typically averaging ~5.7%, but rates can range from 0% up to 65% depending on product category and HS classification.
  2. A 12% VAT is applied on top, calculated on the sum of the CIF value (Cost + Insurance + Freight) plus any duty.
  3. For shipments with FOB value under PHP 10,000, both duty and VAT may be exempted under de minimis rules.
  4. Specific categories like alcohol, tobacco, vehicles, and luxury items may attract additional excise taxes.
  5. Import duties, taxes, and courier fees are not collected by us at checkout. They are billed by Philippine Customs or the courier upon delivery and must be paid by the recipient.

If import fees are not paid: the shipment may be returned at your cost — or confiscated/destroyed by the Bureau of Customs. Any refund will be reduced by return shipping, duty, and handling costs billed to us. No refund is issued if the parcel is destroyed.

Need help? Contact us before ordering if you're unsure about possible import charges — we'll help clarify potential costs.

United States — Important Notice for U.S. Customers

Important Notice for U.S. Customers (Effective August 29, 2025)

As of August 29, 2025, the United States suspended the $800 de minimis duty-free exemption for international commercial shipments. This applies to U.S. orders, including pre-orders.

DDP shipping to the United States — duties & taxes paid at checkout

For U.S. customers, we ship DDP (Delivered Duty Paid) — meaning import duties and all applicable charges are collected at checkout. You will not be asked to pay anything upon delivery.

How your order is delivered

Your order ships from Poland via our international carrier. Once your package reaches the United States, USPS takes over and delivers it directly to your door. Your tracking number may appear unfamiliar at first — this is normal. Once USPS accepts the parcel, tracking will update on the USPS website.

Customs processing

Even with DDP, U.S. Customs may inspect shipments and request additional information, which can cause delays. Final assessment depends on the official HS/HTS classification determined by Customs.

If delivery fails / refusal / return to sender

If a parcel is refused or cannot be delivered due to reasons attributable to the recipient (e.g., incorrect address, failure to collect, refusal), any refund will be reduced by the original outbound shipping cost and by all return-related costs charged to us by the carrier and/or customs (including return shipping, handling, storage, and administrative fees).

Need help?
If you have any questions about your shipment or tracking, contact us at support@behemoth-store.com.

Taiwan — Import Notice

Please be aware of the following regarding import taxes and duties for orders shipped to Taiwan:

  1. Taiwanese VAT (currently 5%) will apply, regardless of the order value in most cases.
  2. Import duties may apply depending on the type and value of the product.
  3. Customs clearance and brokerage fees may also be charged by the shipping carrier (e.g. DHL, UPS) or Taiwanese customs.
  4. All shipments are delivered DDU (Delivery Duties Unpaid): taxes and duties are not collected at checkout and must be paid by you upon delivery.

If you refuse to pay these charges and reject the package: it may be returned to us at significant cost or destroyed by customs. If returned, the refund will be reduced by the cost of returning the unclaimed parcel, import duties and related fees. If the parcel is destroyed or not returned, no refund will be issued.

Norway — VOEC information

We are registered in Norway's VOEC scheme. For qualifying consumer orders, Norwegian VAT is collected at checkout on eligible items and shipping. Each eligible item must be valued below NOK 3,000, excluding shipping; the limit applies per item, not per parcel. A qualifying VOEC parcel should not incur a second import VAT or ordinary customs-clearance charge on delivery.

Food and drink, including coffee and tea, supplements, alcohol, tobacco and business purchases are outside VOEC. An item valued at or above NOK 3,000 is also outside VOEC. A basket combining eligible and excluded items may require different import treatment. For those orders, import VAT, duty or carrier handling charges may be payable on delivery. Contact us before ordering if you are unsure how your basket will be handled.

If you are charged Norwegian VAT a second time on an order that qualified for VOEC at checkout, send us your order number and proof of the import charge. We will review the customs data, correct the transaction and refund duplicated VAT that we collected, as required. We will also investigate any unexpected carrier handling charge.

Switzerland — Import Notice

Please be aware of the following regarding import taxes and duties for orders shipped to Switzerland:

  1. For orders valued at approximately CHF 65 or less (including shipping): generally no import duties or VAT apply.
  2. For orders valued over approximately CHF 65: Swiss VAT (7.7%) will apply and customs duties may apply depending on product type.
  3. For clothing, duties are often calculated by weight rather than value — approximate textile duties ≈ CHF 3.60–4.80 per kg.
  4. Handling/brokerage fees may also be charged by the shipping carrier (e.g., Swiss Post) and can be up to CHF ~18 or similar depending on the carrier's policy.

These fees are regulated by Swiss customs and must be paid by the recipient. If refused, the parcel may be returned; refunds are reduced by return costs and duties.

Israel — Import Notice

Please be aware of the following regarding import taxes and duties for orders shipped to Israel:

  1. For orders valued at approximately $75 USD or less (including shipping): typically no import duties, VAT, or customs clearance fees apply.
  2. For orders valued over approximately $75 USD: VAT (17%) and customs duties may apply depending on product type and value. Apparel commonly attracts duties around 12–18%.
  3. Customs clearance and brokerage fees may also be charged by the carrier or customs authorities.

If you refuse delivery, the parcel may be returned at your cost; refunds will be reduced by return shipping, duties, and related fees.

Canada — Import Notice

Please be aware of the following regarding import taxes and duties for orders shipped to Canada:

  1. For orders valued at approximately $13.80 USD or less (including shipping): no import duties or GST/HST generally apply (de minimis threshold).
  2. For orders valued over approximately $13.80 USD: GST/HST (5–15% depending on province) and customs duties may apply based on product type and value. Typical duties range 5–20%.
  3. Handling/clearance fees may be charged by the shipping carrier (e.g., Canada Post or courier handling fees ~USD $6.90 or similar).

These fees are regulated by Canadian customs and carriers and must be paid by the recipient. If refused, the parcel may be returned and refunds reduced by return costs and duties.

Japan — Import Notice

Please be aware of the following regarding import taxes and duties for orders shipped to Japan:

  1. For orders with a total CIF value (goods + shipping + insurance) of ¥10,000 or less: no customs duty or consumption tax applies.
  2. For orders with a total CIF value over ¥10,000: a 5% customs duty applies on the CIF value, followed by 10% consumption tax calculated on the duty-inclusive value.
  3. We ship to Japan via Japan Post. A flat ¥200 customs handling fee per parcel may be charged by Japan Post upon delivery.
  4. Note that shipping costs are included in the CIF value used for customs calculation — this means your total shipping cost increases the taxable base.
  5. All shipments to Japan are delivered DAP/DDU (Delivered At Place / Unpaid): import duties, consumption tax, and handling fees are not collected at checkout and must be paid by the recipient upon delivery.

Example: An order with CIF value of ¥15,000 → customs duty ~¥750 + consumption tax ~¥1,575 + Japan Post handling fee ¥200 = ~¥2,525 total due at delivery.

If you refuse to pay these charges and reject the package: it may be returned to us at significant cost or destroyed by customs. If returned, any refund will be reduced by the original outbound shipping cost and all return-related costs charged to us. If the parcel is destroyed or not returned, no refund will be issued.

Need help? Contact us before ordering if you're unsure about possible import charges — we'll help clarify potential costs.

Maroc — Avis d'importation (Français)

Avis d'importation – Maroc (Frais perçus à la livraison | DAP/DDU)

  1. Les commandes vers le Maroc sont expédiées depuis la Pologne via notre transporteur international, puis remises par la poste locale (Barid Al-Maghrib / Poste Maroc). Le numéro de suivi peut sembler inhabituel au début — c'est normal.
  2. Une TVA à l'import de 20% s'applique sur la valeur CIF (coût + assurance + transport), majorée des droits de douane éventuels.
  3. Droits de douane (la classification HS finale est déterminée par la douane ; nos articles sont fabriqués dans l'UE / en Pologne) :
    • Vinyles : 0% de droits · 20% de TVA
    • CD audio : 0% de droits · 20% de TVA
    • Vêtements : les marchandises d'origine UE peuvent bénéficier d'un tarif préférentiel (réduit ou nul) au titre de l'Accord d'association UE–Maroc lorsqu'une preuve d'origine valable est fournie ; à défaut, les taux standard s'appliquent.
  4. Ces droits, la TVA et les frais de gestion de l'opérateur postal ne sont pas perçus dans notre boutique. Ils sont facturés par la douane marocaine ou le transporteur à la livraison et doivent être réglés par le destinataire.
  5. Le dédouanement peut allonger le délai de livraison au-delà de l'estimation affichée lors de la commande.
  6. Contrôle du contenu : certains imprimés, supports enregistrés (vinyles, CD) et visuels graphiques peuvent être soumis à la réglementation douanière locale. Dans de rares cas, un colis peut être inspecté, retardé, retenu, retourné ou refusé par la douane marocaine.

Si les frais d'importation ne sont pas réglés :

  1. Le colis peut nous être retourné à vos frais, ou confisqué/détruit par la douane marocaine.
  2. En cas de retour, le remboursement sera réduit des frais de port d'origine ainsi que de l'ensemble des frais de retour, droits et frais d'importation qui nous ont été facturés.
  3. Si le colis est confisqué ou détruit, aucun remboursement ne sera émis.

Besoin d'aide ? Si vous avez un doute sur les frais d'importation possibles pour votre commande, contactez-nous avant l'achat — nous vous orienterons.

Final Notes

Orders shipped from Poland to destinations within the EU do not incur import customs duty. For U.S. and UK orders, applicable import-related charges are covered through our DDP process and included in the amount payable at checkout. For Norway, checkout VAT collection under VOEC applies only to qualifying consumer orders. For other destinations, import charges may be payable by the recipient as described above and in the relevant country notice.

Customs authorities determine final classification and may inspect, delay, return or refuse a shipment. If a parcel is refused, returned, confiscated or destroyed, we review the specific circumstances and any documented costs before deciding on a remedy or refund adjustment, subject to mandatory consumer rights. Contact support@behemoth-store.com if you need help with an import charge or a delayed shipment.

Contact

Questions? Email: support@behemoth-store.com

Lightning fast delivery

We deliver our orders within few days worldwide!

Satisfied or refunded

You can return the order within 14 days and get a refund

Top-notch support

Always pro-customer oriented, fast and accurate

Secure payments

We only use trusted and secure payment operators and we do not store your payment data

2136
132
Customers rate us 5.0/5 based on 8177 reviews.
U.S. orders — no surprises

To make shopping easier and fully transparent, U.S. orders are shipped via USPS in Delivered Duty Paid (DDP) mode. All import duties, taxes, and clearance costs are included at checkout.

This means:

  • No extra fees on delivery — USPS will not collect any money from you.
  • The total you see at checkout is the final total.
  • Faster, smoother delivery with no paperwork or surprises at your door.
  • Apparel and other merch: applicable duties are calculated and collected at checkout.
  • Coffee / tea: shipped without any additional FDA or import fees. Everything is included in the checkout total.

In short: what you pay at checkout is exactly what you pay — nothing more.

If you’re unsure, please contact us before ordering — we’ll help.

Viktig for kunder i Norge (VOEC)

Vi er VOEC-registrert. For forbrukerbestillinger med VOEC-godkjente varer (hver vare ≤ NOK 3 000) påløper det ingen import- eller håndteringsgebyrer ved levering. Norsk MVA (25 %) beregnes i kassen (varer + frakt) og innbetales av oss i Norge.

  • Grensen gjelder per vare (frakt regnes ikke inn i vareverdien).
  • Unntak: mat og drikke (inkl. kaffe), kosttilskudd, alkohol, tobakk — sendes utenfor VOEC; import-MVA/fortollingsgebyrer kan påløpe ved levering.
  • B2B-bestillinger: VOEC gjelder for forbrukere; bedrifter følger ordinære import-/MVA-regler.
  • Blandet handlekurv (f.eks. VOEC-varer + kaffe): vurder separate bestillinger for å beholde VOEC-fordelene.

Usikker på om bestillingen kvalifiserer? Kontakt oss — vi hjelper deg.

Heads-up for UK customers

We charge UK VAT at checkout on all orders (VAT no.: GB369523368).

  • Orders ≤ £135: Duty-free and nothing to pay on delivery — UK VAT is already collected at checkout.
  • Orders > £135: the carrier may collect import VAT and any applicable customs duties on delivery. If that happens, contact us — we’ll refund the UK VAT paid at checkout (proof of carrier charges may be required).
  • Media only (stickers, wall prints, posters, vinyl records, audio CDs): typically 0% customs duty (UK VAT still applies).
  • Mixed orders (e.g., vinyl/CD + apparel/other merch): non-media items may incur duty; the carrier may charge a clearance/disbursement fee.
  • Food / coffee / tea & supplements: standard import; expect UK VAT and possible carrier clearance/inspection fees (not charged at checkout by us).

Not sure? Contact us before ordering — we’ll help.

Aviso importante para clientes en México

Enviamos a México en condiciones DAP (Entregado en el Lugar) — los aranceles de importación, el IVA y las tarifas de aduana no están incluidos en el total de tu pedido y serán cobrados por la aduana mexicana o el transportista al momento de la entrega.

  • Camisetas de algodón: arancel aprox. 15–20%
  • Sudaderas de algodón: arancel aprox. 15–20%
  • Discos de vinilo: arancel 0%
  • CDs de audio: arancel 0%
  • IVA: 16% sobre el valor CIF (costo + seguro + flete) más el arancel aplicable
  • El transportista puede cobrar una tarifa adicional de gestión aduanal por anticipar los pagos a la aduana.

Los aranceles finales dependen de la clasificación HTS del producto, los materiales y los procedimientos del transportista. Los valores indicados son orientativos.

Nota sobre el método de envío: Los pedidos enviados por UPS Express Saver siempre pasan por un despacho aduanal completo — se aplicarán aranceles y tarifas de gestión. Los pedidos enviados por Correos de México (servicio postal) a veces pasan sin cobro de aranceles en paquetes pequeños, aunque esto no está garantizado — los aranceles son legalmente exigibles independientemente de si el transportista los cobra o no.

Si los cargos de importación no son pagados:

  • El paquete puede ser devuelto a nosotros a tu cargo o retenido por la aduana mexicana.
  • En caso de devolución, el reembolso se reducirá por todos los costos de envío de retorno y manipulación.
  • Si el paquete es destruido por la aduana, no se emitirá ningún reembolso.

¿Tienes dudas? Contáctanos antes de realizar tu pedido — te ayudamos a estimar los cargos probables.

Важливе повідомлення для клієнтів з України

Ми відправляємо до України на умовах DAP (Delivered At Place) — імпортне мито, ПДВ та митні збори не включені у вартість замовлення і стягуватимуться Митною службою України або перевізником при доставці.

  • Бавовняні футболки: мито ≈ 10% + ПДВ 20% від вартості CIF + мито
  • Бавовняні худі: мито ≈ 10–12% + ПДВ 20% від вартості CIF + мито
  • Вінілові платівки: мито 0% · ПДВ 20%
  • Аудіо CD: мито 0% · ПДВ 20%
  • Перевізник («Укрпошта», DHL, UPS) може додатково стягнути плату за митне оформлення.

Вартість CIF — це сума вартості товару, страховки та вартості доставки. Остаточні суми залежать від класифікації ТН ЗЕД, матеріалів та процедур перевізника. Вказані значення є орієнтовними.

Якщо митні збори не будуть сплачені:

  • Посилка може бути повернута нам за ваш рахунок або затримана митною службою України.
  • У разі повернення сума відшкодування буде зменшена на всі витрати з пересилання та обробки.
  • Якщо посилку буде знищено, відшкодування не здійснюється.

Маєте питання? Зв'яжіться з нами перед замовленням — допоможемо оцінити орієнтовні витрати.

Important notice for Canadian customers

We ship to Canada under DAP (Delivered At Place) terms — import duties, GST/HST and carrier brokerage fees are not included in your checkout total and will be collected by Canada Border Services Agency (CBSA) or your carrier upon delivery.

Canada's duty-free de minimis threshold is CAD $20 — almost all orders will be subject to duties and taxes.

Note on shipping method: Orders sent via UPS Express Saver will always go through full customs clearance — duties and brokerage fees apply. Orders sent via Canada Post (postal service) sometimes pass through without duty collection on smaller packages, though this is not guaranteed — duties are legally owed regardless of whether the carrier collects them.

  • Cotton T-shirts: duty approx. 18%
  • Cotton hoodies / sweatshirts: duty approx. 18%
  • Vinyl records: duty 0%
  • Audio CDs: duty 0%
  • GST/HST: 5–15% depending on your province, applied on CIF value (cost + insurance + freight) + applicable duty
  • Your carrier (DHL, UPS, Canada Post) may charge an additional brokerage or disbursement fee for advancing customs payments on your behalf.

Final amounts depend on the product's HTS classification, materials and carrier procedures. The values above are for guidance only.

Note: Orders shipped via standard postal service (Canada Post) are sometimes delivered without duties being collected — however, this cannot be guaranteed and depends on CBSA's discretion. Courier shipments (DHL, UPS) are more likely to have duties collected on delivery.

If import fees are not paid:

  • The parcel may be returned to us at your cost or held by CBSA.
  • For returns, your refund will be reduced by all return shipping and handling costs charged to us.
  • If the parcel is destroyed by customs, no refund will be issued.

Not sure about the likely costs? Contact us before ordering — we'll help you estimate the charges.