Order cancellation and refunds
1. If you did not made a payment yet
You can cancel your order by yourself by logging into your order details:
- Order made with a registered account: https://behemoth-store.com/client-orders.php?display=opened
- Order without registration: https://behemoth-store.com/returns-open.php
2. If you paid for the order but it has not been sent yet
In this case, please contact us via firstname.lastname@example.org ASAP - we will cancel the order and send you a refund.
3. If you got the order and you want to return it
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us "BEHEMOTH WEBSTORE", Gdynska 99, 80-297 Miszewo, POLAND, email@example.com, phone +48 517515548 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Please use this form which will guide you through the straightforward process:
- Order made with a registered account: https://behemoth-store.com/client-orders.php?display=returns
- Order made without registration: https://behemoth-store.com/returns-open.php